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Digitizing Supply Chains Proving to be Slow Go


Survey from PwC Finds 80% aren't Satisfied with Technology Results

April 26, 2022
SCDigest Editorial Staff

There remains a strong executive interest in digitizing supply chains, but investment in technology and achieving real results from that investment is taking a good long while.


Supply Chain Digest Says...


Interestingly, just 19% of respondents cited “digital upskilling" of employees as a key priority.

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That’s SCDigest’s take on a new report from PwC titled “Digital Trends in Supply Chain Survey 2022,” based on survey results from 244 operations and information technology leaders, C-suite executives and other supply chain officers.

As is usual in such surveys, blocking and tackling still drives most investment in new technologies, with increasing efficiency and managing or reducing costs in supply chain operations by far topping the list of priorities over the next 12-18 months. As can be see seen in the chart below from the report, those two goals by far saw the most interest, with support from 63% and 59% of respondents, respectively.

Interestingly, just 19% of respondents cited “digital upskilling" of employees as a key priority.

The results, PwC notes, suggest “that many companies are focusing more on the bottom line in the short term but have yet to make some of these potentially transformative actions a bigger focus.”

Based on results, it should be no surprise companies are going slow with digital investments. The survey found, for example, that 80% of respondents say technology investments haven’t fully delivered expected results, for a variety of reasons.


Source: PwC

As shown in the chart below from the report, not getting the expected capabilities and needing more time to implement the technology wer identified as the top obstacles to full delivery of results, but a variety of other reasons were cited by respondents as well.

(See More Below)




In fact, the top issue, not getting the expected capabilities, was cited by just 12% of respondents, among a large number of different challenges companies say they have experienced.




Source: PwC


The full report also touches in workforce issues with digitization and EG/sustainability. It can be found here: Digital Trends in Supply Chain Survey 2022

Any reaction to the PwC report? Let us know your thoughts at the Feedback section below.







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