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Gartner's Dwight Klappich, retired last week, after announcing his plan to step down sometime in 2025 earlier in the year.
If you were in the Warehouse Management System (WMS) market in the past 20 years you knew Klappich.
He began his analyst career in 2003 at a company called Meta Group, then the second largest research firm in the industry.
Gartner acquired Meta in 2005, and Klappich’s career and industry profile took off. He became inarguably the most knowledgeable and influential thought leader on Warehouse Management Systems (WMS), taking literally thousands of client calls over more than two decades, becoming a sought out speaker at conferences of all sorts, and authoring the highly influential annual WMS Magic Quadrant, among other endeavors, including building up a Garner team of an incredible four other analysts focused on WMS.
In recent years, Klappich has turned some his attention to research on warehouse automation generally and Autonomous Mobile Robots (AMRs) specifically, where he has carved out a similar thought leadership position.
That also led Klappich to recently define a new category of software, which Gartner calls a Multiagent Orchestration Platform (MAOP) for managing mobile robots in warehousing and manufacturing.
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 Any vendors briefing Klappich found out fast enough he was a real straight shooter, and that a hype approach wouldn’t get you very far.
Whoever takes on his role at Gartner will have some very large shoes to fill for certain.
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