First in 2015 and then again in 2017, Supply Chain Digest undertook a major study on a number of issues related to the supply chain relationships of retailers and vendors.
We've just launched the 2019/20 version of the biannual study, which will be released in January 2020.
Supply Chain Digest Says... |
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As shown in the chart, 28% of retailers said their chargeback levels are growing, whereas vendors saw things a bit differently, with 55% indicating they were seeing rising chargebacks.
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What is the state of retailer and vendor/supplier supply chain relationships today? Is it getting better and more collaborative - or heading the other way? What are the trends in chargebacks and deductions? Is the focus on improving supply chain performance - or something else? How
is omnichannel commerce changing the game?
The study will look at all these questions and more.
It promises to again be a valuable piece of research that will add a lot of value to the consumer goods to retail value chain. The previous studies have been widely cited in industry articles.
Key to the insight is a survey of both retailers and vendors – and we need your help.
You can access the survey at this link: www.scdigest.com/state_retail_vendor_2020.htm.
In the near future, we will send all respondents a copy of the survey results aggregated across all respondents. We know you will find it valuable.
All responses are strictly confidential. That means there will be no results reported/discussed/etc. at an individual company or respondent level. These results will be reported at an aggregate level across all respondents only. We guarantee it.
Visit the Retail Vendor Performance Management home page to learn more
and subscribe to the monthly newsletter.
Below is a graphic from the 2017 report, for which we asked both retailers and vendors for their views on relative to the always controversial subject of chargebacks, and the results and comments were quite interesting.
As shown in the chart, 28% of retailers said their chargeback levels are growing, whereas vendors saw things a bit differently, with 55% indicating they were seeing rising chargebacks.
We weren't quite sure how to reconcile those two data points in 2017. Regardless, a higher percentage on both sides said chargebacks are rising than in the 2015 study, where 36% of retailers and 51% of vendors saw chargebacks levels increasing.
What changes will we see in this year's results?
But to have a report, we need survey respondents – again, please help the cause and get useful data back in return at www.scdigest.com/state_retail_vendor_2020.htm
have a report, we need survey respondents – again, please help the cause and get useful data back in return at www.scdigest.com/state_retail_vendor_2020.htm.
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