What the heck is a "conversation technology platform?" And how can conversational technology be used in supply chain - and when?

Gartner analyst Dwight Klappich has done some writing on this topic of late, and sees much potential, as it moves from basic Voice queries to more complex interactons with supply chains systems.

And by the way, we've been using conversational technology in distribution centers with Voice technology for order picking for some 25 year, executing complex interactions.

Below, SCDigest editor Dan Gilmore and Klappich discuss all this and more, in an excerpt from our weekly Supply Chain Video News broadcast with CSCMP.

Please take a look.