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DOM White Papers
November 29, 2011HBR Classic: Staple Yourself to an Order
The original Harvard Business Review article from 1992, on Stapling Yourself to an Order, by Ben Shapiro and others
  Topics : Customer satisfaction | Order management | Supply chain excellence
November 29, 2011White Paper: If Sterling Then Infosys
Infosys and Sterling Commerce have developed Joint Solution Offerings. They share a long-standing, strategic relationship and are providing better end-user experience and better margins.
  Topics : Order management
November 29, 2011Case Study: Crocs-- Improving Operational Efficiency and Customer Experience
Case study discusses how Crocs needed an order management solution to improve the customer experience and drive order efficiencies throughout the company. Provided by Sterling Commerce.
  Topics : Order management
November 29, 2011White Paper: Omni-Channel Fulfillment and the Future
This research paper discusses current supply chain models and why they are not suited to an omni-channel world. Provided by RedPrairie.
  Topics : Order management
November 29, 2011White Paper: Re-Staple Yourself to an Order
Understanding next-generation multi-channel order management, order hubs and distributed order management technology. Includes Dal-Tile case study.
  Topics : Inventory management | Order management
July 13, 2010White Paper: Multi-Channel Integration
Enabling the Transition From Multi-Channel Operations to Multi-Channel Commerce; from InfoSys Technologies, Ltd.
  Topics : Retail industry supply chain
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