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YOUR FEEDBACKCatching up with some feedback from a few weeks ago on our First Thought column on "Consumer Goods Companies are from Mars, Retailers are from Venus." Received a few good emails, including our Feedback of the Week from Andre Martin of JDA Software. You will find them all below.
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Feedback on Best Cartoons Column:
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I agree with everything you listed but what has been missing until now are two things. 1. The retail supply chain is interdependent whether we like to admit it or not and Jay Forrester from MIT proved it all the way back in 1958 when, working with a bunch of PhD students, he modeled a complete retail supply chain on a Univac computer. The results: a 10% increase in sales at the store level in January cascaded down to the supply chain and amplified to a 40% increase on the factory six months later. This demonstrated the retail supply chain was naturally linked regardless of what we think and regardless if we collaborate or not. Changes in consumer demand at store level will impact the entire retail supply chain and there is nothing we can do about it. Retailers and manufacturers have but two choices to deal with this:
2. Retailers and manufacturers then need to spend a certain amount of time understanding and educating themselves on what are the root causes of changes up and down the retail supply chain. This is not rocket science and can be quickly understood if only people take the time to do this. Then they need a way to create a model of how they wish to do business together. The model should consider the following:
Let me end with this statement: There is no guessing anymore in how to best manage a retail supply chain and flow product from the factory to the store shelf. What is now needed from retail and manufacturing executives is a genuine desire to take some time to learn how this has become a science today. It has taken a long time to get to this point but we have arrived. The enabling technologies are finally available but what is now needed is the will to do it. The financial benefits to retailers and manufacturers are absolutely huge and it is now in their hands to make it happen. Those who do it first will definitely create a competitive advantage for themselves. Andre Martin JDA Software
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30 years ago I worked for a major computer manufacturer. I had started in the stockroom and progressed to a planner position for nuts, bolts, screws, cardboard and skids. This position lead to a more senior planning position where a team would go out to the field each quarter to do a sales force sensing. We had four regional sales units and this process was repeated in each unit.
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I think you have really hit the nail on the head with this one. The fundamental problem is that retailers and manufacturers see the problems and opportunities differently. And that is a very large chasm to overcome. Add to that since the retailer is the customer, and that means in the end they are going to call the shots. Retailers have certainly gotten a lot better in supply chain, and that has made a difference, but even saying that they do not think about it the way a manufacturer does. Great insight - thank you. Adrian Gibson |
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Q: Dr. John Gattorna of Australia is generally credited with coining what term with regard to logistics outsourcing?
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