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Supply Chain Newsmakers Video Series:

Trends in Retail Chargebacks to Vendors


June 18, 2018

Retail chargebacks to vendors, also called deducations, are not without their controversy, as for some such financial penalties for logistics execution issues - from labeling to late deliveries  - can be quite costly.


What are some key trends in this area? Attain Consulting Group is out with its latest study from a manufacturer or vendor perspective, based on respnses from some 200 retail suppliers, following up on the previous study released in 2015.


Jessica Butler, a principal at Attain Consulting, discusses highlights of the 2018 report in this fast-paced interview with SCDigest editor Dan Gilmore. What percent of sales do chargebacks represent? What percent of deductions to vendors believe are invalid? Are chargebacks really a profit center for retailers?


You can request a full electronic copy of the study here.


We cover all this and more in the short video below, an excerpt from our weekly Supply Chain Video News broadcast with CSCMP.

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