 | Excellent discussion on the potential for global order management in the service parts supply chain. Featuring Kevin O'Marah of AMR Research and Anders Gruden of Syncron. |
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 | Slides from Our Videocast on Driving Profits Thru Improved Service Parts Management, featuring Edward Henderson of construction equipment giant JCB. Videocast can be viewed at http://www.sctvchannel.com/Webinars/VideoCast3.php?cid=1666
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 | Too Many Companies Fail to Understand the True Nature of Order Promising, Larry Lapide of MIT Says
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