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Cliff Holste is Supply Chain Digest's Material Handling Editor. With more than 30 years experience in designing and implementing material handling and order picking systems in distribution, Holste has worked with dozens of large and smaller companies to improve distribution performance.

Logistics News

By Cliff Holste

August 20, 2014



Managing Employee Personal Crises

Crossing the Line Between Being Boss and a Caring Human Being



Holste Says:

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Managers and line supervisors must be attuned to all of these "outside" influences as they can directly impact on employee performance.
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Previous Columns by Cliff Holste

Sorting It Out : E-Commerce & Next Day Delivery Go Hand-in Hand

Sorting It Out : Flexible Processes Are Key To Managing Volume Fluctuations

Sorting It Out : DC Capacity Planning

Sorting It Out : What Is The Correct Level Of DC Automation?

Sorting It Out : Moving Forward With Automation Projects While Avoiding ROI Pitfalls

More

 

For most of us, life is full of everyday challenges. Some are able to deal with the vulgarities of life without much trouble – “like water off a ducks back”. But for others it’s not so easy. The recent suicide of world famous actor and comedian Robin Williams, is a shocking reminder of just how troubling and difficult life’s challenges can be for some.

Managers and line supervisors must be attuned to all of these “outside” influences as they can directly impact on employee performance. But a manager is not a therapist. So the question is – how much is too much when it comes to caring about your employees? In the following article, Sonya Collins addresses this question.


Sonya Collins: http://www.reportingonhealth.org/users/sonyac

 

Sonya Collins is an independent journalist whose stories about health care, medicine, and biomedical research have appeared in publications including WebMD.com, Scientific American, Yale Medicine, Georgia Health News, and publications served by the Georgia Public Health News Bureau. She is the editor of Primary Care Progress Notes, the guest-written blog of primary care advocacy group Primary Care Progress, and editor of the Georgia Public Health News Bureau.









Over the Line

By Sonya Collins

Working with a team every day, you learn a lot about your colleagues – their children’s achievements, their vacation plans, their personal hardships. But when you’re in charge of that team, when and how to involve yourself, if at all, in those details can be a balancing act.

Of course you care about others – you’re human. So when an employee goes through a personal crisis, how involved should you get? “You need to know how workers are doing to the extent that it impacts the job,” says Brenda Ellington-Booth, MBA, PhD, a professor of management and organizations at Northwestern University’s Kellogg School of Management. Anything beyond that can put you in a difficult position with your staff and even lead to legal trouble.

First, acting as a friend or confidante to one employee can look like favoritism to the others and can create an unhealthy (workplace) culture. “It sends a signal to everyone else that you have to spill your guts if you want the attention of your boss” Ellington-Booth says.

What’s more, while your employee’s personal difficulties may not affect the job now, if performance slips later, you could be in a tough spot. “On the other hand, you’re this caring, wonderful friend, and then all of a sudden you’re in a position where you might not be able to give them a plum project, or a raise. They may say ‘I thought you were my friend. I thought you had my back’. To blur those lines ultimately hurts the employee,” Ellington-Booth says.

There’s more: Be aware that an employee who is fired or misses out on a raise after sharing personal information with a boss may have grounds for a lawsuit.

As long as workers do their job, you shouldn’t probe into their personal crises. If an employee wants to share what’s going on, let him/her know you care, then steer the conversation to your and the company’s role. You can also ask how you can help manage his/her workload during this difficult time.



Final Thoughts

In today’s litigious society, the best advice for managers dealing with an employee going through a personal crises is to ask (but not suggest) if the employee has taken advantage of resources your company and/or community may offer, such as referrals for counseling. Anything more can crossover the line into more complex and potentially dangerous territory.

 

Recent Feedback

Great article. I am a little suprised not to see BNSF in the mix while I understand their financial mode/operation is a little different. 

That would only give a complete perspective with all the players in the pool.


Srihari
Senior Consultant
Infosys
May, 22 2016

Surprised to see Home Depot fall off the list; thought they were winning with Sync?


Mike O'Brien
Senior editor
Access Intelligence
May, 26 2016

Using the right tool for the right job has always been a best practice and one of the reasons, we feel, that RFID has never taken off in the DC as exponentially as pundits have been forecasting since 2006. While these results may seem surprising to those solely focused on barcode scanning, the adoption of multi-modal technologies in the DC makes perfect sense for greater worker efficiency and productivity.


Julie Leonard
Marketing Director
Inovity
Jun, 27 2016

The IoT Platform in this year's (2016) Hype Cycle is on the ascending side, entering the "Peak of Inflated Expectation" area. How does this compare to the IoT positions of the previous years, which have already peaked in 2015? Isn't this contradicting in itself?

Editor's Note: 

You are right, Internet of Things (IoT) was at the top of the Garter new technology hype curve not long ago. As you noted, however, this time the placement was for “IoT Platforms,” a category of software tools from a good number of vendors to manage connectivity, data communications and more with IoT-enabled devices in the field.

So, this is different fro IoT generally, though a company deploying connected things obviously needs some kind of platform – hoe grown or acquired – to manage those functions.

Why IoT generically is not on the curve this year I wondered myself.

 

 


Carsten Baumann
Strategic Alliance Manager
Schneider Electric
Aug, 19 2016

I agree totally with Mr. Schneider.

I have always lived by "put it in writing" all my work life.  I am a firm believer of the many benefits of putting everything in writing and I try to teach it to as many people as I can.

This "putting in writing" can also be used for almost anything else.  Here are some general benefits (only some) of "putting in writing":

1. Everything is better understood between parties involved.  There are lots of people types who need something visual to improve their understanding.
2. Everyone can read to review and correct anything misunderstood.  This will ensure that all parties concerned confirm the details of the agreements as correct.  This is further enhanced by having all parties involved sign off on a hard copy or confirm via reply email.
3. Everything has a proof.  Not to belittle the element of trust among parties involved, it is always safest to have tangible proof of what was agreed on.
4. There will be a document to refer to at any time by any one who needs clarification.
5. The documentation can be useful historical data for any future endeavor.  It provides inputs for better decisions on related situations in the future.
6. This can also be compiled and used to teach future new team members.  "Learn from the past" it is said.

There are many more benefits.  Mr. Schneider is very correct about his call to "put it in writing".






Jo Ann Tudtud-Navalta
Materials Management Manager
Chong Hua Hospital, Cebu City, Philippines
Aug, 21 2016

U.S. companies are reshoring and foreign companies are investing in U.S. locations to be in close proximity to the U.S. market for customer responsiveness, flexibility, quality control, and for the positive branding of "Made in USA".

Reshoring including FDI balanced offshoring in 2015 as it did in 2014. In comparison, in 2000-2007 the U.S. lost net about 200,000 manufacturing jobs per year to offshoring. That is huge progress to celebrate!

The Reshoring Initiative Can Help. In order to help companies decide objectively to reshore manufacturing back to the U.S. or offshore, the nonprofit Reshoring Initiative's free Total Cost of Ownership Estimator can help corporations calculate the real P&L impact of reshoring or offshoring. http://www.reshorenow.org/TCO_Estimator.cfm


Sandy Montalbano
Consultant
Reshoring Initiative
Aug, 24 2016

 Good article!  I am sending this to my colleagues who work with me.  We have to keep this in mind.  Thanks!


Robert
Transportation Manager
N/A
Aug, 30 2016

SCM is all about getting the order delivered to the Customer on date/ time requested because happy Customers = Revenue. Using the right tools to do the right job is important and SCM is heavily dependent on sophisticated ERP systems to get right real data info ASP.

I've worked in a DC with more than 400,000 line items and measured the Productivity of Pickers by how many "picks" per day.

I've learned that one doesn't have to remind Germany about your EDI orders.


Ian Jansen
Mr
NHLS
Sep, 14 2016

Challenge - to build and sustain effective relationships at the level of the organizations that are responsible for effectively coordinating and colaborating in an otherwise highly competitive environment 


Don Benson
Partner
Warehouse Coach
Sep, 15 2016

Of course we all need to up our game. We need to move with the times, and always be one step ahead of what the future will bring.


Jade
Admin
Fulfillment Logistics UK Ltd
Oct, 02 2016

Thanks for the article, but I know there's a lot more to this issue than just the pay rates. Please check out my blogs on the subject at www.zipxpress.net.


Mike Dargis
President of asset-based carrier based in the Midwest
Zip Xpress Inc. (at ZipXpress.net)
Oct, 03 2016

Lora, great article! I agree that companies choose the 'safe' solution more often than not. My solution is a bolt-on for legacy ERP's and we even face challeneges of customer adoption. Most like to play it safe and choose an ERP upgrade, which is more costly, time consuming, and has lower ROI across the board. Would love to learn more about your company, we are always looking for partnerships.

Blaine
blaine.schultz@syncron.com


Blaine
Inventory Specialist
Syncron
Nov, 16 2016

This is a game changer in GE's production and prototyping.  It also has huge implications across the GE global supply chain with regard to the management of their support and spare parts network. 


Bob McIntyre
National Account Executive
DBK Concepts LLC
Nov, 21 2016

I am referencing to the comment that leasing of warehousing equipment (beyond forklift trucks) is a vision for 2030.
Just recently in Europe, such a business model has started, see here: https://next-intralogistics.de/

I am following with a lot of interest, how the business develops.


Kai Furmans
Professor
KIT
May, 22 2017

If we limit the standard on judging or determining the best supply chain to just three calculations it does not tell the entire picture.  Financial performance metrics are valuable as they capture the economic consequences of business decisions.  But supply chain managers make decsions and use organizational resources that impact a company's financial well being.  Where is a firm's earnings over a period of time determined by sales less product costs and general/adminsitrative costs?  Where is the metric for determining the sources and uses of cash from three perspectives - operational, investment and financial?  Where are these supply chain metrics: on-time delivery, lead time, response time to customers, product returns, procurement costs, network distance, inventory carrying costs, forecasting accuracy, sourcing time, etc,.  Without knowing the results of all these supply chain calculations the there must be a question as to the accuracy of the 25 top supply chains.


Stuart Rosenberg
Supply Chain Consultant
First Choice Supply Chain
Jun, 05 2017

I feel this ranking misses the mark in SC. It does not seem to consider a key indicator in days inventory on hand, which is key to determining a SC company's ability to forecast, manage inventory costs and reduce aged stock. In additiion I realize it's difficult to understand what goes into the customer survey, but would I assume specific metrics are being asked. For examples customer's opinion on service level differentiation and the ability to deliver the right product on time, which should then be allocated a bigger weighting than 10%. It would also be interesting to take a view of the above list's SKU portfolio complexity, seasonality and launches/promotions. I would again assume some companies on the list above have a far more complex SC to manage and lead, ultimately requiring a lot more innovation within a SC to stay ahead of competitors, and ultimately satisfy their customers demands.  I understand above metrics are difficult to measure, as mentioned in the article, but they somehow need to be considered to give a true reflection. 


Dustin Calitz
Project Commercialization Manager
Mondelez
Jun, 06 2017

A Very Good Article...

While some feel that lean is a scam that pushes for more out of the personnel and out of the companies through reduction of waste and adding value for the customer, there are several things to remember:

1) Lean methodologies are designed and implemented to reduce time wasting, so this may seem that you are working harder as an employee.

2) Lean methdoligies only work when everyone from the janitor to the owner of the company get involved and back the program.

3) Lean methods are there to make you work smarter not harder, although it may feel you are working harder.

4) YES... Sometimes lean methodologies fail! This is due to project overun or taking on too large a problem and trying to fix it all in one go and not taking the smaller problems that are associated with the large problem and fixing them first. Sometimes fixing the small problems leads to resolution of the larger problem.


Michael Hurd
Lean Consultant
Unemployed
Jun, 10 2017
 
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