One of our early applications of the process was a new Labor Management system. When implemented across the network, this new system resulted in significant cost savings – for both our company and our customers. Another bright idea that surfaced from employees at one of our Logistics Centers addresses a particular situation related to the problem of turnover, and that change is currently being introduced at additional Logistics Centers.
In the current environment, the temptation may be to postpone improvement and concentrate on survival. But, as logistics and supply chain management partners, we are also working within an environment of high service requirements and cost management pressures, and those who do not keep on eye on improvement may find their customers looking elsewhere.