e-Commerce, Omni-Channel Commerce - it's all hot no matter what you call it.

But here is the reality: Many companies are struggling to reach profitability in e-Commerce, and the cost of fuflillment is certainly part of that equation. Fulfillment costs as a percent of sales are rising at Amazon. com - and many other e-tailers as well.

One obvious but often overlooked opportunity is the use of Voice technology in distribution to drive down e-fulfillment costs and thus make a significant contributuibn to the e-Commerce channel's bottom line. And such use is growing, with some retailers starting to implement Voice in-store for order picking when brick and mortar stores are used as fulfillment points.

SCDigest editor Dan Gilmore discussed all this and more trends related to Voice and e-Commerce with Jay Armant, vice president of product management at Vocollect.

Not to be missed. View now below.

Download the new SCDigest Calculator to Estimate the Potential Impact of Voice on E-Fulfillment Costs and E-Commerce Profitability.