Some solutions may seem to be easily defined and easily implemented. For example: some of the symptoms may be quickly resolved through better training and communications. But even on these, allow sufficient time to properly prepare supervisors and associates.
For large and/or more complex operations there will be a tremendous amount of data to be collected. Getting everyone’s input can be a time-consuming effort spread over days, if not weeks. Unfortunately, this background work has to be done prior to analyzing data, doing any preliminary engineering, or even being able to get a hint as to the economic justification of the probable solution(s). Moving ahead too quickly defeats the whole systematic approach and can ultimately defeat the effort.
Keep An Open Mind And Think Creatively
Creative thinking and ingenuity is essential if any comprehensive attempt is made to take into consideration the scope of consumer changes brought about by the Great Recession and on-going economic crises – such as high volatility, customer demands for more VAS, quick response, and greater accuracy just to mention a few. All of which creates uncertainty, which is of course hard to manage.
It’s a good idea to remember that given the constant changes taking place throughout the consumer marketplace, new operational problems and issues are going to popup frequently. Therefore, having a disciplined approach for resolving them is essential.
It takes ingenuity to stay ahead of competition in the highly competitive global market place. This is the time to really get as much help and use as much creativity as possible in developing potential solutions. Consider involving someone who is not specifically connected to the operation and can provide an “out-of-the-box” idea with impunity. Or, maybe it’s time to consider an outside objective viewpoint such as provided by an independent consultant or industry expert. |
