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Focus: Distribution/Materials Handling

Feature Article from Our Distribution and Materials Handling Subject Area - See All

From SCDigest's On-Target E-Magazine

Sept, 21 , 2011

 
Logistics News: Gilmore, Banker, Forger offer Insights into Logistics and Warehouse Management Trends


AGVs, Multi-Modal Data Collection Making Strong Moves in the DC, Panel Says; Don't be the Last to Implement Labor Management; More Automation Cometh

SCDigest Editorial Staff



SCDigest editor Dan Gilmore was part of a panel discussion on distribution and Warehouse Management System (WMS) issues this week in Orlando at the HighJump Software user conference. Also on the panel were Gary Forger, Vice President of Professional Development at the Material Handling Industry of America (MHIA) and Steve Banker, an analyst at ARC Advisory Group.

The panel was moderated by Chad Collins and covered a wide range of topics, highlights of which are covered below.

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Forger wondered whether in a sense some companies might be reluctant to expose some of their "distribution baggage" that might come to light after an LMS deployment.
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Collins began by noting that while in many respects the WMS market is very mature, there still seems to be a lot of interest and adoption.

Banker agreed that the market is mature, and said a recent ARC study found that 2011 sales are likely to be flat or grow just a few percentage points over last year.

However, Banker noted that there could be accelerated market growth in storage areas different from traditional warehouses that might benefit from greater system control with some form of "WMS light."

"A stock room at a hotel is a form of warehouse. The supply depot on a cruise ship is a form of warehouse. There lots of these examples," Banker said.

Gilmore noted that even though the market is mature, "The WMS industry manages to keep inventing itself." He also said there were some important differences in WMS versus most other supply chain software application areas.

"A big difference with WMS is that distribution centers keep getting built. Every time that happens, some software company is likely to sell a new WMS. That dynamic just isn't true for TMS, demand planning and many other supply chain applications," Gilmore said. "It also forces a company into a decision about whether to keep whatever warehouse technology they have now or step up to new capabilities, whether that's with a current provider or a new company.

Gilmore also said that customer needs continue to evolve, as do supply chain process models, such as greater use of postponement activities, or a company such as Kimberly Clark that has brought co-packing operations that used to be done in outside facilities right into some of their distribution centers (though the operations are still run by third parties).

"This all makes the WMS market and customer requirements very dynamic," Gilmore said, even in a WMS market that seems to be mature.

In terms of technology trends, MHIA's Forger said that he is definitely seeing a rise of interest in automated guided vehicles in distribution applications, though they may be called robots or some other name.

"AGVs have never seen much adoption in distribution, but this is starting to change," Forger said, noting that the equipment itself has changed to handle smaller loads more effectively, serve as mobile carts, load and unload pallets on to and off of trailers, and other support other applications. This has expanded the appeal of AGVs to the types of use cases neded in distribution beyond just static point to point, heavy load movements that historically characterized AGV deployments in manufacturing.

Banker says he likes to think of these new age AGV implementations as "flexible automation"
systems that can be more appealing than big conveyor systems that must be bolted to the floor and are perceived as hard to change.

He said that many of these more traditional systems required a heavy investment that often led to payback periods of up to five years, acceptable for many companies but not especially attractive. He said that many of the flexible, robotic-based solutions can deliver payback in about two years, more similar to the returns seen from WMS and other supply chain software solutions, which should lead to more aggressive adoption.

Forger added that recent MHIA surveys have shown aggressive plans for adoption of automation by companies over the next couple of years even in these lukewarm economic conditions, a level of interest noticeably higher than previous few years, as companies look to solve labor challenges through automation.

Why not More Labor Management?

Collins observed that while that while there has been strong growth in adoption of Labor Management Systems (LMS) and consistently high levels of returns, there are probably a lot more DCs that don't have LMS that those that do - and he asked the panel why that was the case.

Banker said he didn't understand that dynamic either, and wondered if many logistics operations were simply afraid of bringing in industrial engineers into their operations.

 

(Distribution/Materials Handling Story Continues Below)

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Forger wondered whether in a sense some companies might be reluctant to expose some of their "distribution baggage" that might come to light after an LMS deployment.

Gilmore agreed with the value of labor management, saying that when speaking at another recent conference had had told attendees that they shouldn't be the "last ones to adopt labor management."

He said that lack of interest or adoption by some companies may simply be the result of limited knowledge on LMS, including the belief some companies have that LMS doesn't represent an "enlightened" approach to employee management. Instead, Gilmore said, DC associates almost always say they like their jobs more after LMS is adopted, especially if an incentive pay system is put in place.

 

Distribution/WMS Panel at HighJump Software User Conference

 

 

In terms of how distribution centers may change over the next 10 years, Forger said continued challenges with attracting and retaining labor in distribution in the face of changing demographics and different views of work by the latest generations of workers is likely to mean companies will look to automate DC operations to a greater degree going forward.

These trends in the end "likely will have a dramatic impact on the facilities themselves," Forger said.

Gilmore said he believed that the rapid rise of automated case picking systems (ACP) will have a profound impact in coming years for many DCs, as the "holy grail" of distribution operations is at last being solved.

He said he believes that at a high level, the trend will be for companies to either go down a Lean-oriented path with little or no automation to maximize flexibility, or make plans to begin significant automation well beyond what most companies have today. What will get squeezed are the middle levels of automation.

Collins asked the panel about trends in auto ID technologies, such as voice recognition. Banker said that voice technology had clearly gone "mainstream over the past five years, and that he was starting to see voice being deployed in some new ways, such as for use in case picking in combination with a form of AGV. In this scenario, he said, a case picker with a voice terminal walks the aisle with an AGV connected to the voice system or the WMS. After each voice directed pick and confirmation (hands free). the AGV automatically advances to the new pick location, with the picker each walking to the spot or riding on the vehicle.

When the picks are complete, the AGV with the pallet of picked cases automatically heads off to stretch wrapping or staging, allowing the picker to immediately return to case selection without the need to take the load to the dock.

Gilmore said he believes the evidence is showing that the most effective combination for a high percentage of picking applications is use of "wearable" wireless devices that usually are placed on an order pickers forearm, offering hands free operations similar to voice, but with bar code scanning capabilities and a screen display for use as needed, combined with voice.

In this scenario, directions to the next pick location and quantity are given via voice commands, but the location confirmation and perhaps other data collection tasks such as serial number capture are performed using bar code scanning.

In some final comments on key recommendations for moving logistics performance forward, Forger recommended that companies not lose sight of the benefits of integration, and said that they should commit to making consistent investments in that integration internally and externally each year.

Banker said he would recommend that any company that had not yet invested in labor management should to do so soon, as it will produce a high ROI for nearly all.

Gilmore encouraged attendees to honestly assess their performance, reminding them that by definition, 50% of all companies are below average in performance,

He said that when he talks to companies about supply chain performance, most believe they are in the top 20-25% of performance,

"When i hear that, I know it's just a fact that 75% of them are wrong," Gilmore said, "You need to put in the effort to really know where you stand."

What's your reaction this panel discussion on logistics and WMS? Anything you can add to the discussion? Let us know your thoughts at the Feedback button below.

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