SCDigest Editorial Staff
SCDigest Says: |
One reader reported to SCDigest that they literally heard the “ping” of an email as they took the package from the driver, moved to the kitchen, and began to open the package.
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While at one level we are early in the game in terms of real-time information, the progress – and possibilities – are moving forward at an aggressive pace.
Parcel carriers such as FedEx and UPS have set the bar for many years with the ability of ecommerce companies to provide timely package delivery information. Usually, however, the customer receives a tracking number and link from the seller, which they use to check the status of the delivery themselves.
Some merchants, using real-time integration with the parcel carriers, are taking that to the next level.
For example, one electronics web site has developed a very real time integration with Federal Express. When the FedEx driver confirms delivery at the customer’s home or business, a real-time message is sent to the etailer, which then instantly generates an email confirming the delivery to the email address associated with the order.
One reader reported to SCDigest that they literally heard the “ping” of an email as they took the package from the driver, moved to the kitchen, and began to open the package. It was the confirmation message sent by the merchant. |