Last week, I offered my summary of key themes and the leading keynote presentations at the Gartner Supply Chain Executive Conference, an event launched many years ago by the then AMR Research, and now taken to new levels after Gartner acquired AMR in 2010.
This week, as promised, I am back with highlights from several of the breakout sessions I was able to attend in my brief but busy one and a half day trip to Scottsdale.
But first, I had to leave early Wednesday afternoon, before the "top 25 supply chains" dinner that evening, where the list of this year's best supply chains in the eyes of Gartner was revealed. Apple claimed the top spot for the fourth year in a row - you can get all the details here: Gartner Releases Top 25 Supply Chain List for 2014.
I held off on summarizing last week a Wednesday morning keynote from Annette Clayton, SVP of supply chain for power management giant Schneider Electric, in part because I was out of space, in part because it was in a sense paired with an equally interesting breakout session the day before with the company's VP of supply chain planning and SIOP, Francois Martin-Festa.
After a slew of Schneider acquisitions, Clayton came to the company from Dell almost three years ago to begin a supply chain transformation - and it has been a very rapid journey. She took some of the lessons and success from a supply chain segmentation effort at Dell and implemented an even more ambitious effort at Schneider, where the company identified 10 individual buying types/segments across its complex product offering, then four delivery/fulfillment models to which those segments could be mapped.
In a funny anecdote during in Clayton's discussion of all this with Gartner's Jane Barrett, Clayton said when explaining the concepts behind what Schneider calls "tailored supply chains," the reaction of many business unit and country managers was "great, I get my very own supply chain."
Well, not exactly. But it's clear that one of the things that supply chain segmentation does is bring clarity to the supply chain across a vast operation, and clearly link capabilities with specific customer segment needs.
Martin-Festa largely described parallel efforts to bring visibility to Schneider's supply chain, as well as how Sales, Operations and Inventory Planning (SIOP) really has become the key process to drive Schneider's operations.
A couple of things struck me from this presentation. Schneider has something like 100+ different ERP instances running. It decided it was impossible to centralize all that on one platform - so the decision instead was to build visibility and other tools on top of all these ERP systems. In another keynote, 3M's Chris Holmes said his company is going another direction, planning to run all of 3M on one global instance of SAP. Take your pick.
Martin-Festa also said the focus at Schneider was on speed and time-to-value, noting the company was specifically willing to give up some aspects of desired capabilities to get other capabilities faster. That led to a Cloud-based focus, and the rapid developing some home grown tools to solve some immediate needs while packaged solutions were being rolled out. In the end, the two key visibility platforms are from Kinaxis (demand and inventory) and GTNexus (logistics).
Interesting, while truly global Schneider is nominally a French company, Clayton, the company CEO and some other execs all work out of Hong Kong. This is a real trend (see IBM, P&G, others). Schneider is also well on its way to reaching its supply chain goals, with inventory levels in 2013 1.5 percentage points lower versus revenue compared to 2011, and customer satisfaction (think segmentation) up 5.9 percentage points.
Changing gears, as referenced last week, Gartner is really pushing use of its maturity model for demand-driven supply chains, recently adding a sort of middle level so that there are now five stages, the last one being "supply chain orchestrator" that Gartner says few if any companies have yet reached.
With an aggressive effort to engage clients using this and other assessment tools, Gartner is now expanding this concept (first developed by AMR) to sub-elements of the supply chain, such as logistics and procurement.
So, as described at the conference by Greg Aimi, Gartner is just finishing the maturity model for logistics, describing characteristics of logistics processes and capabilities for 10 attributes at each of the five levels of maturity. Hope that makes sense.
The 10 attributes are, by the way: goals and culture, process focus, warehousing, transportation, organization, performance measurement, technology, international logistics, outsourcing, and visibility.
As part of this effort, Gartner has also developed a "hierarchy of metrics" for logistics performance, again as an adjunct to its overall supply chain metric hierarchy. I am not sure whether I agree with the whole hierarchy notion or not, and I am fairly certain I do not believe "forecast accuracy" should be the pre-eminent supply chain measure, which Gartner says it is.
For its logistics metric model, Gartner initially had "delivery to service" expectations as the metric atop the hierarchy - that's seems quite reasonable to me. Then from there are metrics associated with timeliness, quality and cost, etc., as the hierarchy is built out or down, if you will.
But Aimi said Gartner realized that delivery to expectations was dramatically impacted by how accurate a company's plans and forecasts are - e.g., if you didn't make enough stuff to meet demand, fill rates will suffer. So that leads to its pre-eminent logistics metric actually being "supply chain planning accuracy and effectiveness," sitting above "delivery to expectations."
This strikes me as sort of odd, though I understand the thinking. Need to ponder this a bit more. Maybe my friend Aimi can convince me.
A couple of IBM executives led a session on the "customer activated supply chain." Noteworthy was that IBM is now using some 30 "advanced analytics" applications to drive its supply chain, with more to come, though noting it "is just starting down the path here." IBM has found, for example, that advanced analytics can spot looming production quality issues earlier than traditional statistical process control techniques.
Perhaps more importantly, IBM noted that not long ago, its internal measures of supply chain performance might have looked good - yet external, customer focused measures painted a different picture. Now, it says, when decisions have to be made, "the impact on the client comes first" - and that has substantially changed the way IBM runs its supply chains. Worth pondering - do customer metrics really come first in your supply chains?
I had mixed feelings on a supply chain discussion session by a number of consultants from PwC. I was first glad in general to see this, because I believe the supply chain thought leadership overall coming out of the large consultancies of late has not been anything close to what it used to be.
That said, I struggled a bit to find a lot real insight from the discussion, absent comments from the PwC supply chain tax efficiency expert, who made a number of interesting points, although maybe that's because so few of us well understand this topic it all sounds brilliant.
A few good points I did cull from the discussion: with the rapidly changing business world and climate, many companies are operating generally and within the supply chain with "fossilized" organizational structures that are increasingly a disadvantage; one PwC client learned that the cost savings from a plan to dramatically alter the paths for how products are fulfilled globally (including new postponement processes) would actually generate new taxes that would total 10% more than the expected savings (good thing it checked); not only should tax considerations impact supply chain design, but increasing companies will also design supply chains to minimize growing regulatory requirements.
I am out of space. It was a good event. We will be drilling into some of these sessions/concepts in more detail soon.
Any reaction to Gilmore's conference summary part 2? Does supply chain planning effectiveness strike you as the pre-eminent logistics metric? Let us know your thoughts at the Feedback section below.