We touched on the topic of "integrated
logistics" a number of months ago on these pages, and asked
such questions as:
 |
Are
there a series of logistics-related applications that
companies need to think about implementing in an integrated
fashion from a single vendor, whether at the outset or
over time? |
 |
Do we need
out-of-the-box solutions that provide a level of technical
and process integration across the key functional areas
that comprise most logistics organizations, more like
the way we think about advanced planning suites and even
CRM? |
 |
What should
we call this new application category, as it emerges? |
Of
course, this isn't just about technology - just like "supply
chain management," of which logistics is a part, "integrated
logistics" is an operations concept that focuses on breaking
down silos and crafting cross functional processes - hopefully
working backwards from the needs of the customer.
I'll
repeat a story I heard a couple of years ago, given that
we've had many thousands of new readers at SCDigest since
I first relayed it. The head of supply chain for a division
of GE told me that his operations were organized into three
logistics groups: sourcing/inventory, distribution, and transportation.
While each individual area was functioning acceptably, they
were operating largely in silos, with little horizontal process
integration. His mission was to fix that.
But
while integrated logistics isn't just about technology, I
submit technology is nonetheless also a "leading indicator." If
companies aren't seeking and buying integrated transportation
management and warehouse management applications, isn't this
at least some sign that companies are operating their transportation
and distribution operations at least in a somewhat siloed
fashion?
Well,
there's a lot going on at the vendor level now. Most of the
major execution/logistics/WMS vendors (Catalyst, Irista,
HighJump, Manhattan Associates, RedPrairie, others) have
released some form of integrated solution - calling it an "integrated
logistics solution," logistics "platform" or "logistics operating
system" or related designation. At the same time, we see
a significant blurring of planning and execution tools and
solutions - or at least visions. Traditional planning vendors
such as i2, Logility and Manugistics are increasingly focused
on "execution" too, usually related in some way to order
fulfillment processes, with a new category of "distributed
order management" further blurring the lines. ERP vendors
are releasing capabilities that would claim to integrate
it all.
The
reality is that today, very few companies start out to buy "integrated
logistics" solutions - they're looking for WMS, TMS, etc.
Some are adopting broader solutions after having had their
vision "re-engineered" by one of the software providers - often
with good reason. On the other hand, a lot of companies will
still hold up a stop sign and insist it's "out of scope" when
a vendor tries to expand the solution say beyond the WMS
solution the company intends to buy.
But
unless the vendors all have it wrong, more integrated logistics
operations and technology are
coming. A leading industry analyst recently told me about
a major company that was looking for improved tools to match
inbound transportation planning with distribution center
resource visibility to understand the opportunity for cross
docks. This requires of course both enhanced business processes
and new technology support. The role of real-time visibility
and event management certainly plays a part as well - it's
hard to think of these tools except in an integrated logistics
framework.
It
will be interesting to see at the CLM show this year, for
example what end user stories we hear about integrated logistics.
So far, the vendor suites are out ahead of the market, for
the most part. That's OK - it's the usual condition. But
two decades after the academics first started writing about
it, we need to start managing logistics at a network level.
Agree?
If
you have some thoughts on "integrated logistics," I'd love
to chat - on the record, or off. Just drop us a note.
Does
your company have "integrated logistics" today? Can it be
achieved without an integrated logistics application platform? Let
us know your thoughts. |