For many years, we’ve heard about the
potential benefits of “integrated logistics,” and
it’s hard to argue with the theory. To illustrate, a
couple of years ago I met with the head of supply chain for
a division of GE. It was organized into three logistics groups:
sourcing/inventory, distribution, and transportation. His complaint – while
each individual area was functioning acceptably, they were
operating largely in silos, with little horizontal process
integration.
Today, most logistics software vendors have developed suites
of solutions that promise some level of integration between
various modules (WMS, transportation management, supplier enablement,
visibility, analytics, etc.). A few years ago, analyst firm
AMR named this software area “Supply Chain Execution” or
SCE, to contrast these logistics-focused vendors (Manhattan
Associates, HighJump, GLOG, RedPrairie, etc.) from supply chain
planning vendors like i2, Logility, Manugistics, and webPlan.
ERP vendors, or course, are increasingly playing in both arenas.
Unfortunately, few (if any) end user companies ever adopted
the term “supply chain execution.” Rarely (if ever)
do manufacturers or retailers describe their needs in terms
of “SCE” – most still start out looking for
individual point solutions (WMS, TMS, etc.) and while an increasing
number of companies have visions for a more comprehensive solution
suite, they don’t describe these more integrated needs
as “SCE.” Supply Chain Execution remains a term
largely used only by vendors, analysts and the trade press.
Consultants have taken their turns. One prominent firm was
recently floating the concept of “integrated order fulfillment” as
the umbrella term. But so far, no term has taken root in the
marketplace.
Regardless of the term, key questions remain: 1.) Are there
a series of logistics-related applications that companies need
to think about implementing in an integrated fashion from a
single vendor, whether at the outset or over time? 2.) Do we
need out-of-the-box solutions that provide a level of technical
and process integration across the key functional areas that
comprise most logistics organizations, more like the way we
think about advanced planning suites and even CRM?
It seems to me that we are still early in this game, and that
there is work to be done by both customers and vendors. Companies
need to break down their silos and look at how integrated processes
can drive more value. When that happens, the software requirements
and vendors will follow. And vendors must move beyond the current
levels of integration to develop true cross functional process
models these integrated suites will support.
And then we still need to determine what to call the thing.
Are we moving towards more integrated logistics processes?
Do we need a new umbrella term to describe logistics software
suites? Can technology help us move out of functional silos – or
do we really need to? |