Today buyers of voice solutions want hardware-independence because they like the cost benefits that come from freedom of choice. But best-in-class buyers know that vendor claims of hardware independence are not enough. Portable software is the key ingredient to maximizing the hardware element of voice ROI.
Portability allows companies to choose whatever voice unit best suits them – either now or in the future. If they wish to change hardware units, portable voice software means their voice solution will continue to work and they can avoid the difficult and expensive task of rewriting the existing code. In addition, this flexibility enables an enterprise to take advantage of voice-capable hardware’s continuing decline in cost.
Some software “supports” a variety of devices, but is not portable. While a company can migrate such a solution to a new device, they will spend more money in programming and license costs to do so.